Return and exchange rules
Return and exchange policy
We strive to provide our customers with quality products and excellent service. If for any reason you need to return or exchange an item, please read our rules.
1. Return and exchange conditions
You can return or exchange the goods within 14 days from the date of receipt, provided that:
The product has not been used
The product's appearance, packaging, labels and all components are preserved.
There is a document confirming the purchase (receipt, invoice)
2. Products that cannot be returned
According to the law, the following items are not subject to return or exchange:
Used goods
Care products, accessories and hygiene products
Products manufactured or modified to order
3. Return procedure
Contact us using the contact form on the website or by phone.
Please provide your order number and the reason for return/exchange.
Send the goods via a delivery service convenient for you.
After checking the product, we will issue a refund or send an exchange product.
4. Refund period
Refunds will be made within 3-7 business days after receipt and inspection of the goods.
5. Delivery upon exchange
When returning or exchanging, shipping is paid by the buyer, unless the return is due to a store error or manufacturing defect.
If you have any questions, please contact us via the contact form or by phone, indicated on the website nike.lt.ua.